Difficult Moments
Aims
Calm an anxious patient, answer a worried family, say 'I don't know, I'll ask' professionally, and hold a boundary politely
The lesson, stage by stage
- Warm up5 min
Warm-up: Stay Calm When They Are Not
4 warm-up questions
- Vocabulary8 min
Vocabulary: Calming Language
8 items
- Reading10 min
Reading: The Three Sentences That Buy You Time
Read a 336-word text about The Three Sentences That Buy You Time
- Practice7 min
Practice: Difficult Moment to Useful Phrase
Matching exercise, 7 items
- Practice7 min
Practice: Complete the Calming Phrases
Gap-fill exercise, 8 items
- Dialogue10 min
Dialogue: The Patient Who Cannot Sleep
Role-play: It is late in the evening and a patient who is having an operation tomorrow is sitting up in bed, close to tears (10 lines)
- Dialogue10 min
Dialogue: The Family in the Corridor
Role-play: A patient's son stops you in the corridor. He has been waiting two hours and wants answers you do not have (4 lines)
- Discussion10 min
Discussion: Holding Your Ground Kindly
4 discussion questions
Open the full lesson
The remaining 7 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.
Target vocabulary
In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.
This plan comes from the English for Healthcare Workers course in the Tuton library. Browse all free lesson plans.