Transport Problems
Aims
Goal: when transport goes wrong, get help — find out what happened, ask for your options, and request a refund politely but firmly.
The lesson, stage by stage
- Warm up5 min
Warm-up: When things go wrong
2 warm-up questions
- Reading10 min
Reading: When Things Go Wrong
Read a 191-word text about When Things Go Wrong
- Vocabulary8 min
Vocabulary: Problem Words
7 items
- Practice7 min
Practice: Problem Sentences
Gap-fill exercise, 5 items
- Practice7 min
Practice: Fix the Complaint Sentences
Error-correction exercise, 5 items
- Dialogue10 min
Dialogue: Handle a Problem
Role-play: Your flight has been delayed and you need help at the airline desk (7 lines)
- Discussion10 min
Discussion: Your mission: get your money back
3 discussion questions
Open the full lesson
The remaining 6 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.
Target vocabulary
In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.
This plan comes from the Public Transportation course in the Tuton library. Browse all free lesson plans.