Complaining Politely

A2 · Elementary57 minTravelLesson 7 of 8 · Outline

Aims

Goal: complain about food politely — a soft start, the problem in one clear sentence, and a clear request — so it actually gets fixed.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: Something's wrong with my food

    2 warm-up questions

  1. Reading10 min

    Reading: A Problem With the Food

    Read a 160-word text about A Problem With the Food

  2. Vocabulary8 min

    Vocabulary: Complaint Words

    7 items

  3. Practice7 min

    Practice: Making Complaints

    Gap-fill exercise, 5 items

  4. Practice7 min

    Practice: Fix the Complaints

    Error-correction exercise, 5 items

  5. Dialogue10 min

    Dialogue: Make a Polite Complaint

    Role-play: Your food order has a problem. Complain politely to the waiter. (7 lines)

  6. Discussion10 min

    Discussion: Your mission: send it back nicely

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

complaintcoldundercookedwrong orderexcuse memanagerrefund

This plan comes from the Restaurants & Food course in the Tuton library. Browse all free lesson plans.