Returns & Exchanges

A2 · Elementary57 minTravelLesson 6 of 8 · Outline

Aims

Goal: return or exchange something you bought — explain the problem, show your receipt, and ask for a refund or a new item.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: Taking it back

    2 warm-up questions

  1. Reading10 min

    Reading: Returning a Purchase

    Read a 176-word text about Returning a Purchase

  2. Vocabulary8 min

    Vocabulary: Return & Exchange Words

    7 items

  3. Practice7 min

    Practice: Return & Exchange Sentences

    Gap-fill exercise, 5 items

  4. Practice7 min

    Practice: Fix the Return Sentences

    Error-correction exercise, 5 items

  5. Dialogue10 min

    Dialogue: Return an Item

    Role-play: You bought shoes yesterday but they are the wrong size. You go back to the store. (6 lines)

  6. Discussion10 min

    Discussion: Your mission: money back

    3 discussion questions

Open the full lesson

The remaining 6 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.

Start with lesson 1, freeSee Starter pricing

Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

returnexchangereceiptrefunddamagedwrong sizepolicy

This plan comes from the Shopping While Traveling course in the Tuton library. Browse all free lesson plans.