Incident Response Communication

B2 · Upper-intermediate1 hr 7 minIT & TechnologyLesson 8 of 8 · Outline

Aims

Goal: run incident communication under pressure — honest, specific, on a timer — from the first internal alert to the blameless postmortem.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: When everything is on fire

    2 warm-up questions

  1. Reading10 min

    Reading: Communicating Under Pressure

    Read a 192-word text about Communicating Under Pressure

  2. Vocabulary8 min

    Vocabulary: Incident Response Vocabulary

    7 items

  3. Reading10 min

    Reading: One incident, the complete comms

    Read a 322-word text about One incident, the complete comms

  4. Practice7 min

    Practice: Incident Communication Language

    Gap-fill exercise, 5 items

  5. Practice7 min

    Practice: Fix the Incident Messages

    Error-correction exercise, 4 items

  6. Dialogue10 min

    Dialogue: Managing an Incident

    Role-play: The payment system is down and you need to coordinate the response while keeping stakeholders informed (6 lines)

  7. Discussion10 min

    Discussion: Your mission: command the incident

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

outagedowntimeroot causepostmortemescalateseverityhotfix

This plan comes from the Tech Workplace Communication course in the Tuton library. Browse all free lesson plans.