Building Cross-Cultural Relationships
Aims
Goal: repair a cross-cultural working relationship after your message lands badly — the CARE conversation, from catching the silence to agreeing new ground rules.
The lesson, stage by stage
- Warm up5 min
Warm-up: The silence after the send
2 warm-up questions
- Reading10 min
Reading: What the offended partner is judging
Read a 190-word text about What the offended partner is judging
- Vocabulary8 min
Vocabulary: Relationship-Building Vocabulary
6 items
- Framework6 min
Framework: The CARE Repair
CARE — Catch, Acknowledge, Repair, Establish, 4 steps
- Reading10 min
Reading: Three model repairs
Read a 357-word text about Three model repairs
- Practice7 min
Practice: Match the Repair Strategy
Matching exercise, 5 items
- Practice7 min
Practice: Fix the Repair Attempts
Error-correction exercise, 3 items
- Dialogue10 min
Dialogue: Repairing a Client Relationship
Role-play: You sent a direct, bullet-pointed email listing problems with a Korean partner's deliverables. They haven't responded in a week. You need to repair the relationship. (9 lines)
- Discussion10 min
Discussion: Your mission: make the repair call
3 discussion questions
Open the full lesson
The remaining 8 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.
Target vocabulary
In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.
This plan comes from the Cross-Cultural Communication course in the Tuton library. Browse all free lesson plans.