Active Listening & Follow-up Questions

B1 · Intermediate1 hr 6 minBusiness EnglishLesson 4 of 8 · Outline

Aims

Goal: respond to a contact's story with LACE — listen, acknowledge, clarify, extend — so they walk away feeling truly heard.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: The listening test

    2 warm-up questions

  1. Reading10 min

    Reading: The Power of Listening

    Read a 223-word text about The Power of Listening

  2. Vocabulary8 min

    Vocabulary: Active Listening Vocabulary

    7 items

  3. Framework6 min

    Framework: LACE Framework for Active Listening

    LACE, 4 steps

  4. Reading10 min

    Reading: Three model responses

    Read a 258-word text about Three model responses

  5. Practice7 min

    Practice: Build Active Listening Responses

    Word-ordering exercise, 5 items

  6. Dialogue10 min

    Dialogue: Practising Active Listening

    Role-play: You're at a networking lunch. The person next to you starts sharing about a major career change. Use active listening techniques. (8 lines)

  7. Discussion10 min

    Discussion: Your mission: make someone feel heard

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

paraphraseprobeelaborateacknowledgeclarifyopen-endedreflective

This plan comes from the Networking & Small Talk course in the Tuton library. Browse all free lesson plans.