Guiding Users Through Solutions

B1 · Intermediate1 hr 7 minIT & TechnologyLesson 3 of 8 · Outline

Aims

Goal: guide a user through a fix one step at a time — with a check question after every step — so they never have to say "wait, what?".

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: One step at a time

    2 warm-up questions

  1. Reading10 min

    Reading: Giving Clear Instructions

    Read a 133-word text about Giving Clear Instructions

  2. Vocabulary8 min

    Vocabulary: Instruction Vocabulary

    6 items

  3. Reading10 min

    Reading: Two model walkthroughs

    Read a 240-word text about Two model walkthroughs

  4. Practice7 min

    Practice: Give Instructions

    Word-ordering exercise, 5 items

  5. Practice7 min

    Practice: Complete the Instructions

    Gap-fill exercise, 5 items

  6. Dialogue10 min

    Dialogue: Remote Support

    Role-play: You're guiding someone to reset their password over the phone (8 lines)

  7. Discussion10 min

    Discussion: Your mission: the live walkthrough

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

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This plan comes from the Tech Support & Troubleshooting course in the Tuton library. Browse all free lesson plans.