Travel Problems
Handle delays, lost items, and complaints
Who it's for
Written for B1 (intermediate) students who handle everyday English and are ready for longer answers.
Airports, restaurants, transport, shopping and the problems travel brings. More Travel lesson plans
Skills it practises
- Speaking: discussion questionsevery lesson
- Vocabulary: a target word listevery lesson
- Reading: a text or news storyevery lesson
- Controlled practice: gap-fills, matching, sorting and moreevery lesson
- Role-play: a dialogue to act outevery lesson
Lessons
- Flight Delays and CancellationsGoal: handle a delayed or cancelled flight — get rebooked, ask about your rights, and request what you're entitled to.57 minFree
- Lost LuggageGoal: report a lost bag — describe your suitcase clearly, file the report, and arrange delivery and reimbursement.57 minOutline
- Health Problems AbroadGoal: get medical help abroad — explain your symptoms, mention allergies, and get the right medicine or appointment.57 minOutline
- Making ComplaintsGoal: complain politely and effectively — describe the problem, stay calm, and ask for a clear solution.57 minOutline
- Theft & Lost ItemsGoal: report a theft — describe what was stolen, where and when it happened, and get the police report you need.57 minOutline
- Accommodation ProblemsGoal: fix problems with your accommodation — describe what's wrong, ask for a solution, and negotiate a room change or compensation.57 minOutline
- Getting Help from Your EmbassyGoal: get help from your embassy — explain your emergency, ask for an emergency travel document, and find out exactly what to bring.57 minOutline
- Travel Insurance ClaimsGoal: file a travel insurance claim — explain what happened, provide the right documentation, and follow it through to reimbursement.57 minOutline
How to use it in a lesson
- Lessons run 57 minutes, with a timing on every stage, so you can see before you start what fits your slot.
- Start with "Flight Delays and Cancellations": its whole plan is on this site, stage by stage, with the target vocabulary, free to read and to teach from on any video call.
- For a shorter slot, skip a practice stage or cut the discussion short: the stages are a guide, not a script.
Teach Travel Problems with your student
Lesson 1 of this course is free. A free account opens it in the interactive player, and the rest of the course is included with Starter. Teaching it live with your student in the Tuton classroom starts with a 7-day free trial.
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