Making Complaints

B1 · Intermediate57 minTravelLesson 4 of 8 · Outline

Aims

Goal: complain politely and effectively — describe the problem, stay calm, and ask for a clear solution.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: Politely, but firmly

    2 warm-up questions

  1. Reading10 min

    Reading: Hotel Complaint

    Read a 173-word text about Hotel Complaint

  2. Vocabulary8 min

    Vocabulary: Complaint Words

    6 items

  3. Practice7 min

    Practice: Complaint Sentences

    Gap-fill exercise, 5 items

  4. Practice7 min

    Practice: Polite vs Direct Complaints

    Matching exercise, 5 items

  5. Dialogue10 min

    Dialogue: Make a Complaint

    Role-play: You received the wrong meal at a restaurant (7 lines)

  6. Discussion10 min

    Discussion: Your mission: complain and win

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

complaintapologizeresolverefundmanagerunacceptable

This plan comes from the Travel Problems course in the Tuton library. Browse all free lesson plans.