Handling Call Challenges

B1 · Intermediate1 hr 17 minBusiness EnglishLesson 5 of 8 · Outline

Aims

Goal: rescue a call when you don't understand — slow the speaker down, get spellings, confirm every detail — and never guess again.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: Let's Chat About Call Problems

    2 warm-up questions

  1. Reading10 min

    Reading: Guessing is the real mistake

    Read a 146-word text about Guessing is the real mistake

  2. Vocabulary8 min

    Vocabulary: Call Challenge Vocabulary

    6 items

  3. Reading10 min

    Reading: Overcoming Call Challenges

    Read a 153-word text about Overcoming Call Challenges

  4. Reading10 min

    Reading: Three model rescues

    Read a 233-word text about Three model rescues

  5. Practice7 min

    Practice: Challenge Phrases

    Gap-fill exercise, 6 items

  6. Practice7 min

    Practice: Match the Situation to Response

    Matching exercise, 6 items

  7. Dialogue10 min

    Dialogue: Handling Misunderstandings

    Role-play: You're on a call with a client discussing a project. Handle various communication challenges. (12 lines)

  8. Discussion10 min

    Discussion: Your mission: no guessing

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

catchrephrasebreaking upcut offbear with mespell out

This plan comes from the Phone & Video Calls course in the Tuton library. Browse all free lesson plans.