Conference Call Etiquette

B1 · Intermediate1 hr 6 minBusiness EnglishLesson 4 of 8 · Outline

Aims

Goal: lead a conference call from roll call to recap with the CLEAR framework — no crosstalk, no silent passengers, every task with an owner and a deadline.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: Let's Chat About Conference Calls

    2 warm-up questions

  1. Reading10 min

    Reading: Why conference calls fail

    Read a 131-word text about Why conference calls fail

  2. Vocabulary8 min

    Vocabulary: Conference Call Vocabulary

    7 items

  3. Framework6 min

    Framework: CLEAR Conference Call Framework

    CLEAR, 5 steps

  4. Reading10 min

    Reading: Three model moments

    Read a 239-word text about Three model moments

  5. Practice7 min

    Practice: Match Conference Call Situations

    Matching exercise, 6 items

  6. Dialogue10 min

    Dialogue: Leading a Conference Call

    Role-play: You are the moderator of a conference call with three team members. Lead the call from start to finish. (15 lines)

  7. Discussion10 min

    Discussion: Your mission: drive the call

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

moderatordial inroll callground rulesopen linecrosstalkwrap-up

This plan comes from the Phone & Video Calls course in the Tuton library. Browse all free lesson plans.