The SBI Feedback Model

B2 · Upper-intermediate1 hr 6 minBusiness EnglishLesson 2 of 8 · Outline

Aims

Goal: turn a vague complaint into clean Situation–Behaviour–Impact feedback you can deliver in under a minute — without a single judgement word.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: From complaint to feedback

    2 warm-up questions

  1. Reading10 min

    Reading: Why feedback gets rejected

    Read a 193-word text about Why feedback gets rejected

  2. Vocabulary8 min

    Vocabulary: SBI Vocabulary

    6 items

  3. Framework6 min

    Framework: SBI Feedback Framework

    SBI: Situation-Behavior-Impact, 3 steps

  4. Reading10 min

    Reading: Three model SBI deliveries

    Read a 283-word text about Three model SBI deliveries

  5. Practice7 min

    Practice: Complete the SBI Feedback

    Gap-fill exercise, 5 items

  6. Dialogue10 min

    Dialogue: Using SBI with a Direct Report

    Role-play: You are a team lead giving feedback to a direct report who has been dominating discussions in team meetings. Use the SBI model. (9 lines)

  7. Discussion10 min

    Discussion: Your mission: one minute of clean SBI

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

situationbehaviorobservablemeasurableactionableintent

This plan comes from the Giving & Receiving Feedback course in the Tuton library. Browse all free lesson plans.