Handling Objections

B2 · Upper-intermediate1 hr 7 minBusiness EnglishLesson 3 of 8 · Outline

Aims

Goal: answer any objection with LAER — acknowledge, explore, respond — without instantly cutting your price; model responses and live pressure practice.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: The pushback test

    2 warm-up questions

  1. Reading10 min

    Reading: Turning Objections into Opportunities

    Read a 170-word text about Turning Objections into Opportunities

  2. Vocabulary8 min

    Vocabulary: Objection Handling Vocabulary

    6 items

  3. Reading10 min

    Reading: Three model responses

    Read a 313-word text about Three model responses

  4. Practice7 min

    Practice: Objection Handling Phrases

    Gap-fill exercise, 5 items

  5. Practice7 min

    Practice: Match Objections to Responses

    Matching exercise, 6 items

  6. Dialogue10 min

    Dialogue: Handling Client Objections

    Role-play: A client raises concerns about your proposal. Practice handling their objections professionally. (10 lines)

  7. Discussion10 min

    Discussion: Your mission: three objections, no discounts

    3 discussion questions

Open the full lesson

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Target vocabulary

In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.

concernaddressvalidovercomereassurecommon ground

This plan comes from the Negotiations & Persuasion course in the Tuton library. Browse all free lesson plans.