Handling Demo Failures
Aims
Goal: recover from a live demo failure in under 20 seconds — acknowledge, switch to backup, keep momentum — then send the follow-up that turns failure into trust.
The lesson, stage by stage
- Warm up5 min
Warm-up: When the demo breaks
2 warm-up questions
- Reading10 min
Reading: Handling Demo Failures
Read a 267-word text about Handling Demo Failures
- Vocabulary8 min
Vocabulary: Handling Demo Failures Vocabulary
8 items
- Reading10 min
Reading: A model recovery, start to finish
Read a 333-word text about A model recovery, start to finish
- Practice7 min
Practice: Practice: recovery language
Gap-fill exercise, 6 items
- Practice7 min
Practice: Match the failure to the right response
Matching exercise, 6 items
- Dialogue10 min
Dialogue: Practice: Responding to Demo Failures
Role-play: Your product demo just crashed in front of an important investor. Practice how to respond professionally. (4 lines)
- Discussion10 min
Discussion: Your mission: break it on purpose
3 discussion questions
Open the full lesson
The remaining 7 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.
Target vocabulary
In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.
This plan comes from the Product Demos course in the Tuton library. Browse all free lesson plans.