Active Listening
Aims
Goal: listen actively through a live interview — two paraphrases, one named emotion, one five-second silence, one verbatim quote captured.
The lesson, stage by stage
- Warm up5 min
Warm-up: Hear what they actually said
2 warm-up questions
- Reading10 min
Reading: Active Listening
Read a 331-word text about Active Listening
- Vocabulary8 min
Vocabulary: Active Listening Vocabulary
8 items
- Reading10 min
Reading: Active listening, performed
Read a 279-word text about Active listening, performed
- Practice7 min
Practice: Practice: Active Listening Phrases
Word-ordering exercise, 8 items
- Practice7 min
Practice: Practice: listening vocabulary
Gap-fill exercise, 6 items
- Dialogue10 min
Dialogue: Role Play: Practicing Active Listening on a Discovery Call
Role-play: You are on a discovery call with a potential customer and need to practice active listening techniques like paraphrasing, reflecting, and asking clarifying questions. (4 lines)
- Discussion10 min
Discussion: Your mission: the listening interview
3 discussion questions
Open the full lesson
The remaining 7 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.
Target vocabulary
In a Tuton account these words become your student's vocabulary deck, so they come back in practice between lessons.
This plan comes from the Customer Discovery Interviews course in the Tuton library. Browse all free lesson plans.