Masterclass Conversation

B2 · Upper-intermediate48 minConversation SkillsLesson 8 of 8 · Outline

Aims

Goal: run one difficult conversation end-to-end with the Capstone framework — mirror, choose your technique, stay diplomatic, keep the relationship.

The lesson, stage by stage

  1. Warm up5 min

    Warm-up: The whole toolkit

    2 warm-up questions

  1. Reading10 min

    Reading: Bringing It All Together

    Read a 224-word text about Bringing It All Together

  2. Framework6 min

    Framework: The Capstone Framework

    Capstone, 4 steps

  3. Practice7 min

    Practice: Advanced Conversation Vocabulary

    Gap-fill exercise, 5 items

  4. Dialogue10 min

    Dialogue: The Multi-Skill Challenge

    Role-play: You're in a one-on-one meeting with your colleague Riley. Riley's work on a shared project has been slipping recently — missed deadlines, incomplete sections, and a lack of communication. However, you know Riley has been going through a difficult personal time. You need to address the work issues while being empathetic, and you also need to persuade Riley to accept help from the team. This scenario requires active listening, constructive feedback, diplomatic language, and rapport-building. (4 lines)

  5. Discussion10 min

    Discussion: Your mission: the capstone conversation

    5 discussion questions

Open the full lesson

The remaining 5 stages of this lesson, with the procedure, the examples and the exercises, are included with Starter, along with the interactive version you can teach from. Lesson 1 of this course is free: the full plan is on this site, and a free account opens it in the interactive player.

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This plan comes from the Advanced Conversation Techniques course in the Tuton library. Browse all free lesson plans.